App Help & Support
Answers for signing in, job updates, photos, messages and payments in the JMR Home Services app.
Getting Started
Download the app
Get JMR Home Services from the App Store or Google Play.
Sign in with the account we set up for you
Use the email address JMR has on file. Check your inbox for your invitation or temporary password.
Allow notifications
So you hear about new jobs, schedule changes and messages right away.
Allow camera and photo access
Needed to add job photos and videos from the site.
Common Questions
Account & Sign-in
I forgot my password
On the sign-in screen, tap Forgot password and enter your email. We'll send a reset link. Check your spam folder if it doesn't arrive within a few minutes.
The app says my account isn't found
Accounts are created by the JMR office, so you can't sign up yourself. Make sure you're using the same email JMR has on file. If it still doesn't work, contact us and we'll check your account.
I got signed out unexpectedly
For security, sessions expire after a period of inactivity or after a password change. Sign in again. If it keeps happening, update the app to the latest version.
Notifications
I'm not getting notifications
Open your phone's Settings, find JMR Home Services, and turn on notifications. On Android, also check that battery saver isn't restricting the app. Then sign out and back in once so your device re-registers for alerts.
I'm getting too many notifications
You can turn off specific alert types in your phone's notification settings for the app. Job assignments and schedule changes are worth keeping on.
Jobs, Photos & Videos
A photo or video won't upload
Uploads need a steady connection. Move to Wi-Fi or a stronger signal and try again, and keep the app open until the upload finishes. Long videos take longer; shorter clips upload faster.
I can't see a job I was assigned
Pull down on the job list to refresh. If the job still isn't there, the office may not have assigned it to you yet. Contact your project manager or the office.
The camera isn't working in the app
Go to your phone's Settings, open JMR Home Services, and allow Camera and Photos access. Restart the app afterward.
Calls & Messages
Calls from the app won't connect
Allow microphone access for the app and check your connection. Calls run over the internet, so weak Wi-Fi or signal can drop them.
Who can see messages in a project thread?
Everyone added to that project's conversation. Customers only see threads they've been added to; internal team notes are not shared with them.
Estimates, Invoices & Payments
How do I pay an invoice?
Open the invoice and tap Pay. You can pay by bank transfer (ACH). You'll authorize the payment once, and we'll email a confirmation.
My bank payment shows as pending
Bank transfers usually take 3–5 business days to clear. The invoice updates automatically once the payment completes.
I think I was charged incorrectly
Contact us with the invoice number and we'll look into it right away. Please reach out to us before disputing a payment with your bank. It's faster to resolve directly.
Privacy & Your Data
How do I delete my account?
Email [email protected] from the address on your account with the subject “Account deletion request”. We'll confirm and delete your account and personal data within 30 days, except records we must keep for legal or accounting reasons, such as invoices.
What information does the app collect?
Your name, contact details, the job photos and messages you add, and device details needed for notifications. See our privacy policy for the full details.
Reporting a Problem
To help us fix things quickly, include your phone model, the app version (shown in the app's settings or profile screen), what you were doing, and a screenshot if you can.
For urgent issues on an active job, call the office rather than emailing.
Contact Support
We usually reply within one business day.